In this week’s episode of The Real Bottom Line, Jesse Adams, Founder of Ember Experience, shares insights on building a positive workplace culture and how leaders can model behavior that encourages psychological safety. Here’s a breakdown of the key takeaways:
- Acknowledgement vs Agreement: Leaders can create a culture that values open and honest communication by acknowledging without necessarily agreeing. By doing so, they can foster a safe environment where employees feel comfortable sharing their thoughts and opinions.
- Aligning Values with Social Contract: The social contract made with employees at the beginning of the relationship needs to align with the organization’s values. Leaders must ensure that the expectations they set at the outset are consistent with the organization’s values, and execute them properly.
- Compassion and Boundaries: Compassion is crucial in the workplace, but it’s equally important to set boundaries. Leaders must have uncomfortable conversations when necessary, and approach them with empathy and authenticity while still addressing issues effectively.
Overall, this episode offers valuable insights into building a positive workplace culture where employees feel safe to express themselves, and leaders can effectively address issues with empathy and authenticity. If you’re a leader looking to improve your organization’s culture and create a safe and inclusive workplace, this episode is a must-listen!